Within our personal and professional lives, we use many apps and platforms to communicate either with friends and family, or clients, customers, and colleagues. But did you know that your information could be at risk if you don’t ensure secure communication and collaboration? There are a few factors to consider when it comes to keeping your information from falling into the wrong hands, like encryption, secure video chats and messaging and strong passwords. So, what do we mean by secure communication and why is it so important?
What is secure communication?
When we operate online, we must be sure that we are communicating in a way that is safe and means our information can not be accessed by anyone outside of who it is intended. This is secure communication. Operating with the use of platforms and apps that have secure communication means that your information or your customer’s information will not fall into the wrong hands. It is essential in business terms, as well as in our day-to-day lives when we’re communicating via a messaging app or social media.
Secure communication can include features like private chats, secure video chats and confidential file sharing. It could also include encryption and heightened online security features.
Why does your business need it?
So now you know what secure communication is, why do you need it? As mentioned above, secure communication is essential so that sensitive information doesn’t fall into the wrong hands, and so that others cannot find out information that is not meant for them. We’ll look at more reasons that your business should implement secure communication below.
Protects information
In all aspects of your business, you should be ensuring that information is safe and cannot be viewed by anyone outside of the company. If you operate mainly through emails or instant messaging, you should be sure that the correct security is in place to protect your messages through encryption, which changes messages to a code so that even if they were intercepted, the code could not be deciphered. You should also ensure you’re using secure video chat functions so that your team can collaborate with confidence as well as have the ability to share files with each other easily.
Confidentiality
Secure communication means you can benefit from high levels of confidentiality. The introduction of new laws surrounding GDPR has meant that businesses need to be very protective over any information that may be supplied by customers and clients and must do all they can so that it is not shared with third parties or used in a way that goes against this policy. Implementing strict methods of secure communication means that you can adhere to rules and regulations surrounding privacy, it means you won’t be penalized for disobeying the rules and can help you to keep up a good reputation for your business.
Customer and client confidence
If you want to maintain a good relationship with your customers and clients, you must be able to build up a trustworthy relationship with them. If the clients that work with you know that they can rely on you to keep their company’s information safe by using secure methods of communication, they are likely to carry on using your company. Similarly with customers, if they are aware that you are using the most secure forms of communication and collaboration, they are more likely to keep returning to your business, as they know that you are dependable. Working hard to keep all of the data, documents and information that you are given and sent, safe and secure, means that you will be regarded as a reliable and professional business, that has its clients and customers at the forefront of its operations.
